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NicoleRinker
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Member since ‎Jul 26, 2024
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NicoleRinker
Participant
January 29, 2025
Reply to AI Chatbot Settings and Email Collection Challenges
Thanks for your response! I don’t actually see the option to tweak any of the AI agent’s language at all. For example, I’d love to remove or modify t...read more
NicoleRinker on January 21, 2025
AI Chatbot Settings and Email Collection Challenges
Hi HubSpot Community, I’m reaching out to share an ongoing challenge we’ve encountered with our AI chatbot setup and to see if anyone else has faced a similar issue—or found a solution! The Situation We noticed that when users interact with read more
Reply Discussion Enterprise
1 upvote
6 Replies
NicoleRinker
Participant
July 29, 2024
Reply to Can HubSpot Templates Be Auto-Categorized or Auto-Tagged?
Thanks so much for the response! We use templates as canned responses/macros. I'm hoping that when a support agent uses a template, it'll automatical...read more
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NicoleRinker on July 29, 2024
Is there a way for customers to close their own tickets in HubSpot?
Hi HubSpot Community, I’m currently managing our customer support operations, and I'm looking for a way to allow our customers to close their own tickets. In my previous experience with Zendesk, we had an automated response system where, upon ope read more
Reply Discussion Enterprise
4 upvotes
3 Replies
NicoleRinker on July 26, 2024
Can HubSpot Templates Be Auto-Categorized or Auto-Tagged?
Hi everyone, I'm currently working on organizing our HubSpot templates more efficiently and was wondering if there's a way to automate the categorization or tagging process. Specifically, I'm looking to: Automatically assign categories to te read more
Reply Discussion Enterprise
0 upvote
3 Replies
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