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NKnoche
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Member since ‎Jul 15, 2024
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NKnoche
Member
October 22, 2024
Reply to Print ticket Information directly from the ticket record in HubSpot
Very important feature to have available! Also coming from Zendesk, we have some staff that don't work on the computer, and we use the tickets as a ...read more
NKnoche
Member
September 23, 2024
Reply to Strategy to limit multiple false "Open Email" Notifications for the same tracked email
@hroberts It was as soon as I opened the GMail inbox, but didn't open the actual emails. They were just loaded in the "preview pane".
NKnoche
Member
September 19, 2024
Reply to Strategy to limit multiple false "Open Email" Notifications for the same tracked email
Since enrolling in the Beta, I still notice the false "open email" notifications. Especially when loading a Gmail inbox that has tracked emails in it...read more
NKnoche on September 17, 2024
Help Desk sorted by Business Units
The Help Desk is a great idea, but we have multiple business units and can not switch between the different help desk channels (one for each business unit). It is all just together in one Help Desk. I've found where I can create views and filter read more
Reply Idea Tickets
7 upvotes
1 Reply
NKnoche on September 16, 2024
IVR Route to Teams
It would be great to choose a team as a IVR destination. Also, multiple-levels of IVR.
Reply Idea Calling
0 upvote
0 Reply
NKnoche on September 16, 2024
Music on Hold (MOH) - In IVR and Other Calls
Since HubSpot uses Twilio as a phone provider, it'd be nice to have access to update the Music on Hold that the customer hears when putting a customer on hold or transferring. We had this available through Zendesk previously, which also uses Twilio read more
Reply Idea Calling
5 upvotes
3 Replies
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