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ebrr22
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Membre depuis ‎juil. 11, 2024
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ebrr22 le Septembre 01, 2024
Help Desk tickets - assign primary contact
Currently, tickets in Help Desk seem to pick a random contact to have as the one that shows up in ticket previews. I can't work out the logic - it's not necessarily the first person who got in contact, as you can add a random contact who hasn't even Lire la suite
Répondre Idée Tickets
0 Mention J'aime
0 Réponse
KFerguson60 le Juin 03, 2024
Hub Service - Comment Only
There is the need that we want our internal team to view only tickets and just communicate via comment only for our internal team and not have access to contact the customer via help desk. There should be a permissioning rule for comment only.
Répondre Idée HubSpot Support
2 Mentions J'aime
1 Réponse
ebrr22
Participant
Septembre 01, 2024
I agree, this is a common feature on many other help desks (Zendesk, Zoho Desk, etc.). It's really useful to have internal conversations with colleag...Lire la suite
Résolues
ebrr22 le Juillet 31, 2024
Help Desk sidebar: permanently show dependent properties when selected
I have set up dependent properties so that when you select a Product Group (e.g. Alpha), a separate list of products shows for each group (e.g. Product (Alpha)): However, once you've selected the dependent property and clicked Save, you Lire la suite
Répondre Discussion Professional
1 Mention J'aime
1 Réponse
ebrr22 le Juillet 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't Lire la suite
Répondre Discussion Professional
1 Mention J'aime
4 Réponses
ebrr22
Participant
Juillet 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...Lire la suite
ebrr22 le Juillet 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't Lire la suite
Répondre Discussion Professional
1 Mention J'aime
4 Réponses
ebrr22
Participant
Juillet 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...Lire la suite
MacHill le Mars 29, 2024
Help Desk: Ability to hide or restrict default HS views
In our company, we have completely adopted HubSpot Help Desk. With that, I have many different teams that are both external and internal facing. We have found the default views can be distracting and entice people to stray from their team's ticket Lire la suite
Répondre Idée Tickets
13 Mentions J'aime
4 Réponses
ebrr22
Participant
Juillet 24, 2024
Completely agree, it will be so beneficial to be able to reorder, minimise or remove the default views so we can see our shared views (which are the ...Lire la suite
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