Perfil

ebrr22
Participante
Miembro desde ‎jul 11, 2024
Enviar mensaje
  • Soluciones
    0
  • Respuestas
    2
  • Me gusta otorgados
    45
  • Me gusta recibidos
    3
  • Ideas
    2

Acerca de

Inicia sesión en la comunidad u obtén HubSpot gratis para ver los perfiles de los otros usuarios.

Amigos

    La lista de amigos está vacía

Ellie Best

Este usuario aún no creó una biografía. Edita tu perfil aquí.

Actividad

ebrr22 en Septiembre 01, 2024
Help Desk tickets - assign primary contact
Currently, tickets in Help Desk seem to pick a random contact to have as the one that shows up in ticket previews. I can't work out the logic - it's not necessarily the first person who got in contact, as you can add a random contact who hasn't even Leer más
Responder Idea Tickets
0 Me gusta
0 Respuestas
KFerguson60 en Junio 03, 2024
Hub Service - Comment Only
There is the need that we want our internal team to view only tickets and just communicate via comment only for our internal team and not have access to contact the customer via help desk. There should be a permissioning rule for comment only.
Responder Idea HubSpot Support
2 Me gusta
1 Respuestas
ebrr22
Participante
Septiembre 01, 2024
I agree, this is a common feature on many other help desks (Zendesk, Zoho Desk, etc.). It's really useful to have internal conversations with colleag...Leer más
Resuelta
ebrr22 en Julio 31, 2024
Help Desk sidebar: permanently show dependent properties when selected
I have set up dependent properties so that when you select a Product Group (e.g. Alpha), a separate list of products shows for each group (e.g. Product (Alpha)): However, once you've selected the dependent property and clicked Save, you Leer más
Responder Conversación Professional
1 Me gusta
1 Respuestas
ebrr22 en Julio 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't Leer más
Responder Conversación Professional
1 Me gusta
4 Respuestas
ebrr22
Participante
Julio 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...Leer más
ebrr22 en Julio 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't Leer más
Responder Conversación Professional
1 Me gusta
4 Respuestas
ebrr22
Participante
Julio 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...Leer más
MacHill en Marzo 29, 2024
Help Desk: Ability to hide or restrict default HS views
In our company, we have completely adopted HubSpot Help Desk. With that, I have many different teams that are both external and internal facing. We have found the default views can be distracting and entice people to stray from their team's ticket Leer más
Responder Idea Tickets
13 Me gusta
4 Respuestas
ebrr22
Participante
Julio 24, 2024
Completely agree, it will be so beneficial to be able to reorder, minimise or remove the default views so we can see our shared views (which are the ...Leer más
Ver publicaciones más recientes
Guarda tu contenido favorito para acceder rápidamente a él.
Primeros Pasos
Siempre hay que empezar por algún lado, por ejemplo, podrías comenzar por contarnos un poco sobre tus intereses.
Preséntate

Siguiendo

Conectarte con tus colegas es una de las mejores formas de aprovechar al máximo tu experiencia. Puedes comenzar con alguna de estas personas.
Insignias de la Comunidad

Mis grupos

Únete a algún grupo y encuentra personas con tus mismos intereses. Explora nuestros favoritos e intenta
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.