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ebrr22
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Mitglied seit ‎Jul 11, 2024
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ebrr22 on September 01, 2024
Help Desk tickets - assign primary contact
Currently, tickets in Help Desk seem to pick a random contact to have as the one that shows up in ticket previews. I can't work out the logic - it's not necessarily the first person who got in contact, as you can add a random contact who hasn't even Beitrag ansehen
Antworten Idee Tickets
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0 Antwort
KFerguson60 on Juni 03, 2024
Hub Service - Comment Only
There is the need that we want our internal team to view only tickets and just communicate via comment only for our internal team and not have access to contact the customer via help desk. There should be a permissioning rule for comment only.
Antworten Idee HubSpot Support
2 Likes
1 Antwort
ebrr22
Teilnehmer/-in
September 01, 2024
I agree, this is a common feature on many other help desks (Zendesk, Zoho Desk, etc.). It's really useful to have internal conversations with colleag...Beitrag ansehen
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ebrr22 on Juli 31, 2024
Help Desk sidebar: permanently show dependent properties when selected
I have set up dependent properties so that when you select a Product Group (e.g. Alpha), a separate list of products shows for each group (e.g. Product (Alpha)): However, once you've selected the dependent property and clicked Save, you Beitrag ansehen
Antworten Diskussion Professional
1 Likes
1 Antwort
ebrr22 on Juli 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't Beitrag ansehen
Antworten Diskussion Professional
1 Likes
4 Antworten
ebrr22
Teilnehmer/-in
Juli 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...Beitrag ansehen
ebrr22 on Juli 24, 2024
Customise default views in Help Desk
Is there any way to move or remove the default views in Help Desk? We only have one team which doesn't use most of these as we work with numerous Open-type statuses, so having All Open or My Team's Open/Unassigned just takes up space and doesn't Beitrag ansehen
Antworten Diskussion Professional
1 Likes
4 Antworten
ebrr22
Teilnehmer/-in
Juli 28, 2024
Hi Gaurav, I think I'm not explaining my problem clearly. I need to move or remove the default ticket views on the left sidebar - Unassigned, Ass...Beitrag ansehen
MacHill on März 29, 2024
Help Desk: Ability to hide or restrict default HS views
In our company, we have completely adopted HubSpot Help Desk. With that, I have many different teams that are both external and internal facing. We have found the default views can be distracting and entice people to stray from their team's ticket Beitrag ansehen
Antworten Idee Tickets
13 Likes
4 Antworten
ebrr22
Teilnehmer/-in
Juli 24, 2024
Completely agree, it will be so beneficial to be able to reorder, minimise or remove the default views so we can see our shared views (which are the ...Beitrag ansehen
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