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ebrr22
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Member since ‎Jul 11, 2024
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Activity

ebrr22
Participant
January 15, 2025
Reply to Conversation inbox: cannot reply to previous email in the same conversation
Just adding a comment to say that this has been frustrating for our team as well trying to use the Help Desk! For example, if you receive an Out Of O...read more
ebrr22 on December 03, 2024
Merged tickets - show thread with latest activity
When tickets are merged, the new ticket should automatically present the conversation with the latest activity as the active thread. It's so frustrating clicking onto a ticket where a customer has responded, and having to search through the me read more
Reply Idea Tickets
1 upvote
0 Reply
ebrr22
Participant
October 10, 2024
Reply to Ticket search to include email content
Definitely agree that searching within the body of a ticket should be possible! The key word isn't always in the title so you miss so many potential ...read more
ebrr22 on September 01, 2024
Help Desk tickets - assign primary contact
Currently, tickets in Help Desk seem to pick a random contact to have as the one that shows up in ticket previews. I can't work out the logic - it's not necessarily the first person who got in contact, as you can add a random contact who hasn't even read more
Reply Idea Tickets
0 upvote
0 Reply
ebrr22
Participant
September 01, 2024
Reply to Hub Service - Comment Only
I agree, this is a common feature on many other help desks (Zendesk, Zoho Desk, etc.). It's really useful to have internal conversations with colleag...read more
Solved
ebrr22 on July 31, 2024
Help Desk sidebar: permanently show dependent properties when selected
I have set up dependent properties so that when you select a Product Group (e.g. Alpha), a separate list of products shows for each group (e.g. Product (Alpha)): However, once you've selected the dependent property and clicked Save, you read more
Reply Discussion Professional
1 upvote
2 Replies
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