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JessievanB
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Member since ‎Dec 12, 2018
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Jessie van Breugel

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MikeHuggins on September 20, 2017
Auto-detect 'away' feature for chat
The messages feature is tough to manage in a busy office. I'm the only key contact for online chat. And I have various other duties. I'm often 'popping up' from my computer and forgetting to turn off chat. This is causing constant frustration read more
Reply Idea Conversations
194 upvotes
72 Replies
JessievanB
Member
December 21, 2018
UP! We need this as well!
The_Dude on June 26, 2018
Multilingual Knowledge bases?
What is the timeline for multilingual knowledge bases? We have a multilingual SaaS platform that can be quite complex that requires a robust multilingual knowledge base.
Reply Idea Knowledge Base
167 upvotes
69 Replies
JessievanB
Member
December 20, 2018
@roisinkirby Thanks for your explanation. Is it possible for you now to give somewhat of an indication? This function will also be quite relevant...read more
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
49 upvotes
21 Replies
JessievanB
Member
December 12, 2018
Hi team, I totally agree with the comments above; for our support channels we definitely needs some funneling and the contact form is 1 of them. ...read more
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