Member since ‎Dec 12, 2018
  • solutions
  • Replies
  • Upvotes Given
  • Upvotes Received
  • Ideas


Please sign in to the Community or get HubSpot free to view user profiles


    Friends list is empty

Lorna Hicks

Working on a complete Hubspot Integration for my current company - across Sales, Marketing and Customer Service. Designed and published Hubspot CMS, Integrated Service Hub with Customer Service Team and Developed Sales Deal Stage Pipeline. Using Sales, Marketing and Service Hub.


jholyoak on May 20, 2020
Has anyone identified a way to calculate ticket-specific Due Dates within Service Hub? We leverage the Create Date and SLA expectations to drive workflows but have not found a way to calculate a Due Date (custom field) using the Create Date + SLA ti read more
1 upvote
3 Replies
May 26, 2020 00:22
We haven't really considered this as a need for us but I can see why you would like it. Seperately we KPI on speed through the pipeline (based more
Lu2Swag on January 08, 2020
So if you @mention a Hubspot user you have to do this for each individual user- no way to mention a group of users if you find yourself typing multiple names over again. I thought I could create this witin a snippet so I could #Group and then al read more
3 Replies
April 09, 2021 08:28
Our workaround is to create a new email address (or google group, depending on your setup) and set it to forward to everyone on the team that needs more
Eumari on August 22, 2018
We've been using the notes section & the mention (@) option on contcats & deals quite a bit however, as we start to cmmunicate more and more through this section, a REPLY mention will be great. This way we could see who replies and when. Int read more
HubSpot Product Team
November 14, 2019 06:18
As of today, you can now comment on any note, meeting, call or logged activity. It is not possible to comment on an email or task activity at this more
Lu2Swag on March 15, 2019
In the general pipeline settings you can automate the ticket status when a customer replies - I need this functionality to happen across pipelines - for example we have a less used pipeline called 'training' we want replies on this ticket pipeline t read more
1 upvote
2 Replies
April 17, 2019 02:06
I did solve this with the help of support thank you. - We added another column within the pipeline called 'Replies Auto Only' and in the general more
Floataway on March 14, 2019
We have just started working with Hubspot and I am have questions about the email integration. How do I stop it from adding a contact every time an email is sent? I emailed a help desk about a product I have and it's now a contact. Does it automatic read more
0 upvote
3 Replies
March 18, 2019 13:30
Yes you can toggle or delete the bcc. I think a good way to ensure tracking is to stay in Hubspot - email the contact within hubspot and it is sure more
roarkjanis on April 08, 2017
When logging emails to CRM, allow the attachments to be placed into or linked with the Deal or Contact.
October 01, 2020 06:21
Is this possible with inline attachments? Many customers send me inline photos which I need to record. What's the easiest way to get those into more
Bookmark content for quick access to your helpful threads.
There aren't any posts from you just yet. C’mon, don’t be shy :)


The Community experience is always better if shared with others. Here’s somone who might be able to help you get started.
Community Badges

My Groups

Looks like you haven’t subscribed to any Groups just yet. It’s ok, here’s some groups that might be relevant for you or
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge

    A spot for HubSpot fans to connect and grow.