Q1 is behind us, Q2 is starting when can we expect more concrete answer? We managed to minimize unknown user issues by refreshing the chat and using...read more
Some additional options that would be helpful from our perspective: 1. All agents are away 2. A conversation takes a certain amount of time 3. A...read more
Hello, we are experiencing the same problem with our users, that are logged in to our platform. Having to ask them about whom they are, drastical...read more