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AMunoz18
HubSpot Employee
HubSpot Employee
Member since ‎Jun 7, 2024
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Andres Munoz

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AMunoz18 on September 09, 2024
Re-open tickets if the contacts reply was forwarded
Currently, b y default, subthreads are excluded from triggering ticket automation as the assumption is that subthreads will not usually involve the contact, so they should not update the ticket e.g. reopen it. We would like to have the optio read more
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