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KFerguson60
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Krista Ferguson

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KFerguson60 on June 03, 2024
Hub Service - Comment Only
There is the need that we want our internal team to view only tickets and just communicate via comment only for our internal team and not have access to contact the customer via help desk. There should be a permissioning rule for comment only.
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KFerguson60
Member
June 03, 2024
Reply to Unify Inbox/Help Desk Comments and Ticket Notes
It would also be idea having a permission set only to be able to "comment" on tickets. For example, our use case we want our sales team to have acces...read more
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