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Krista Ferguson

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KFerguson60 on June 03, 2024
There is the need that we want our internal team to view only tickets and just communicate via comment only for our internal team and not have access to contact the customer via help desk. There should be a permissioning rule for comment only.
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HNewman on April 09, 2024
After briefly playing around with the open beta Help Desk funcationality, I wanted to submit an idea for a use case that neither the current Inbox nor the new Help Desk seem to work with. Currently all of our internal communication that happens read more
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June 03, 2024
It would also be idea having a permission set only to be able to "comment" on tickets. For example, our use case we want our sales team to have more
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