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thorndikedev
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Member since ‎Apr 25, 2017
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thorndikedev on August 24, 2022
UI Differentiation between record types
My team finds it incredibly confusing that all object types in hubspot look so similar - contacts, tickets, and companies. We get confused when we are on a ticket vs. contact page. Some sort of color differentiation would be very helpful. The dif read more
Reply Idea Tickets
1 upvote
1 Reply
llegault on January 28, 2021
Change background color & colors in object left sidebar
So far we have a way to modify which properties appear along the left sidebar in an object record as described here https://knowledge.hubspot.com/crm-setup/customize-record-sidebars We would also like to be able to modify the design/appearan read more
Reply Idea Contacts & Companies
7 upvotes
2 Replies
thorndikedev
Participant
August 24, 2022
My team finds it incredibly confusing that all object types in hubspot look so similar - contacts, tickets, and companies. We get confused when we a...read more
Solved
JRudowska on April 11, 2022
Deleted tickets
Help! Lately I have noticed that some of my tickets are missing I have checked if they were deleted and yes, they were deleted by "unknown user". What does it mean? Nobody in my team did this
Reply Discussion
0 upvote
6 Replies
thorndikedev
Participant
August 16, 2022
I had this issue and finally found out it was from deleting conversations in the inbox! When you delete a conversation in the inbox it also deletes ...read more
thorndikedev on July 14, 2022
API Days Open Field
Hello Does anyone know what the format is of the "days open" field for tickets. I'm using the API to send my tickets to google sheets and the days open comes across like this: 57830137 I believe that number should be 9. What format read more
Reply Discussion Professional
0 upvote
1 Reply
bryceanelson on June 23, 2022
Allow calculated properties to use date functions
There are a few instances where we are tracking critical price increase and contract renewal options with our deals. Calculated properties are great, but they would be spectacular if we could perform date functions (like edate() in excel) using exis read more
Reply Idea Deals
4 upvotes
3 Replies
thorndikedev
Participant
July 05, 2022
Yes. Essentail. Similarly we offer a warranty that lasts for 1 year from their closing date. I would love to be able to set the warranty expiratio...read more
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
339 upvotes
173 Replies
thorndikedev
Participant
June 28, 2022
We prefer a very simple ticket interface. The use case for us is that our service techs in the field use zendesk support on their tablets to review ...read more
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