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Stian-Ing
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Member since ‎May 27, 2024
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  • solutions
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  • Replies
    2
  • Upvotes Given
    30
  • Upvotes Received
    68
  • Ideas
    4

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Stian Ingebrigtsen

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Stian-Ing
Participant
November 25, 2024
Reply to Merging Ticket Conversations for Help Desk through the Conversations API
Hi. Thanks for the feedback, great to see that the from/reply-to issue is being addressed! Though that won't solve the issue for us completely. An ...read more
Stian-Ing
Participant
November 13, 2024
Reply to Help Desk UI/UX Improvements
Following up on my previous suggestion list for Help Desk improvements from a while back. Here’s an update on what’s been fixed and what we’re sti...read more
Stian-Ing
Participant
November 13, 2024
Reply to Create Help Desk workflow type
Agreed, this would be a valuable addition. Since the conversations API and conversation-based workflows are mostly limited to read access, having wor...read more
Stian-Ing on November 13, 2024
Merging Ticket Conversations for Help Desk through the Conversations API
We have an ongoing issue where many replies to our Help Desk tickets are creating new tickets rather than being routed into to the correct existing ones. This often happens when contacting emails linked to external support systems (which seem to str read more
Reply Discussion Conversations Tickets
0 upvote
3 Replies
Stian-Ing on September 25, 2024
See when other agents are typing in Help Desk
It’s very helpful to see when someone else is looking at the same ticket, but it would be even better if we could also see when another agent starts typing a reply. We’ve had a few situations where agents sent replies just seconds apart read more
Reply Idea Tickets
1 upvote
0 Reply
Stian-Ing
Participant
July 11, 2024
Reply to delay a time to send/reply to a ticket within Inbox
Agree. It would be very useful to set a short default sending delay to change or stop an email with errors from being sent. The "Send Later" feature ...read more
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