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MThornett
Participant | Platinum Partner
Participant | Platinum Partner
Member since ‎May 23, 2024
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  • solutions
    1
  • Replies
    3
  • Upvotes Given
    38
  • Upvotes Received
    9
  • Ideas
    1

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Matthew Thornett

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Activity

MThornett
Participant | Platinum Partner
January 20, 2025
Reply to Show ticket form submission on helpdesk as a contact form
Absolutely agree, the readability is currently very poor and not very user-friendly for service teams. For help desk to function as intended by HubSp...read more
MThornett
Participant | Platinum Partner
January 20, 2025
Reply to Improve formatting of help desk form submissions
Yes I have clients who are also finding the form submissions to be hard to read. It would be nice to have some kind of way to customise how the form ...read more
MThornett
Participant | Platinum Partner
December 09, 2024
Reply to Unable to comment in Help Desk when there is No Conversation History
Hello Ariel, I completely agree and believe a lot of users have reported this as a pain-point. Thankfully, due to all the feedback, HubSpot has com...read more
MThornett
Participant | Platinum Partner
November 20, 2024
Reply to Create a comment in Help Desk Prior to any Conversation
Idea To be able to comment on a newly created help desk ticket before any conversation has been logged against the ticket. Who is this feature f...read more
MThornett on November 20, 2024
Create a comment in Help Desk Prior to any Conversation
Idea The ability to create a comment in Help Desk Prior to any Conversation history exists against the ticket. Who is this for? Support/Service teams - particularly concerns anyone using Help Desk. Goal? To add an internal comment to a ne read more
Reply Idea Conversations Tickets
4 upvotes
2 Replies
MThornett
Participant | Platinum Partner
November 20, 2024
Reply to Unable to comment in Help Desk when there is No Conversation History
Hi Diana, Thank you for your response. I have contacted HubSpot's support team. The issue is simply that this is a limitation in Help Desk and noth...read more
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