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Sneeps
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Member since ‎Nov 26, 2018
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  • Upvotes Given
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Nate Sudney

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Activity

KinseySullivan on November 02, 2018
Search Tickets by Company Name, Contact Name
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around read more
Reply Idea
19 upvotes
8 Replies
Sneeps
Participant
March 06, 2019
Agreed, this needs to be implemented sooner rather than later. If your ticket status is not "Closed", and you still need access to the ticket, but c...read more
Solved
radko on May 17, 2018
Knowledge base styles
Hi! Is there any way how to modify CSS of the knowledge base like used font family? Thanks!
Reply Discussion
105 upvotes
23 Replies
Sneeps
Participant
January 23, 2019
If there was a way to currently display more than two articles on the homepage of the Knowledge Base, that would be very beneficial. I am suggesting...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
461 upvotes
221 Replies
Sneeps
Participant
December 10, 2018
Agreed, we too are using Zendesk, and are in the process of moving into Hubspot Service. This is a valuable feature that provides clients with the a...read more
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
336 upvotes
173 Replies
Sneeps
Participant
December 04, 2018
In addition to just being able to access tickets, I believe having a full "Service" area just as within the web browser would be much more beneficial...read more
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