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Sneeps
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Member since ‎Nov 26, 2018
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Nate Sudney

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Activity

KinseySullivan on November 02, 2018
Search Tickets by Company Name, Contact Name
I would really like to be able to search tickets by company name, and/or by contact name. Right now, it's difficult to navigate them using only the ticket name if you don't remember it precisely. Would love to know how everyone is working around read more
Reply Idea
18 upvotes
8 Replies
ssauerbrei
Member
October 11, 2019
I cannot believe that this is not already implemented. This should be a basic function and it is such a pain when trying to filter tickets. Please ad...read more
Solved
radko on May 17, 2018
Knowledge base styles
Hi! Is there any way how to modify CSS of the knowledge base like used font family? Thanks!
Reply Discussion
92 upvotes
23 Replies
JoeMayall
HubSpot Alumni
October 26, 2020
Hi folks! If you're looking for more information about knowledge base design and layout, including custom HTML/CSS, I encourage you to check ou...read more
atma on June 16, 2018
Customer portal for Tickets
Allow customers to log in and see their Ticket inbox, history, statuses, replies etc. Ideally integrate this with Knowedge Base too.
Reply Idea Knowledge Base Tickets
459 upvotes
221 Replies
rraven
Participant
March 17, 2022
100% agree on the permissions. It can be as simple as All or Just their own, but it needs to be on the user level not the company.
kdipaolo on June 14, 2018
Access Service Hub Tickets on Mobile App
Created on behalf of a customer. Who: Service Hub Goal: Access service hub tickets on mobile app It would be helpful for customers who are out of the office and don't have access to a laptop or computer to be able to work on tickets via mobil read more
Reply Idea Mobile Applications
327 upvotes
168 Replies
thorndikedev
Member
June 28, 2022
We prefer a very simple ticket interface. The use case for us is that our service techs in the field use zendesk support on their tablets to review ...read more
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