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ashleeflooret
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Member since ‎Nov 16, 2018
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Ashlee Palka

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DanAt3DV on June 06, 2017
Use personalization tokens in chat
We're loving messages within Hubspot and the links to smart lists and 'Known Contacts'. Would it be possible to add some personalisation tokens e.g. [Contact first name] to the 'Welcome message'?
Reply Idea Conversations
71 upvotes
25 Replies
ashleeflooret
Member
January 09, 2020
I was surprised that this feature was not already incorporated in Hubspot. I hope it will be integrated very soon.
mikeabowles on May 15, 2017
Workflows assign task to Task Queue
Workflows with the action "Create a task" should also have the option for the task to be assigned to a specific task queue.
Reply Idea Tasks Workflows
195 upvotes
80 Replies
ashleeflooret
Member
September 10, 2019
My team would benefit greatly from this feature. In our case, it makes a lot more sense if task queues can be team-wide rather than user-specific. Or...read more
SMS1 on June 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t read more
Reply Idea Conversations Feedback Surveys
249 upvotes
110 Replies
ashleeflooret
Member
February 05, 2019
Once our team closes the chat on their end, prompt the customer to "Rate This Chat" with an NPS score embedded in the chat window itself. We're t...read more
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