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tcxen
Contributor | Platinum Partner
Member since ‎Nov 14, 2018
  • solutions
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  • Replies
    5
  • Upvotes Given
    57
  • Upvotes Received
    68
  • Ideas
    3

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Activity

Hermen on October 19, 2020
The ticket status can be 'open' or 'closed', making the timer run or stop. I want to be able to pause the timer, the timer should then stop when a ticket is in a 'pause' status to rule out the time a ticket is waiting on the customer. open > read more
48 upvotes
16 Replies
Contributor | Platinum Partner
January 31, 2023
This is an essential feature for support ticketing! HubSpot, is this on the roadmap?
mmynsberghe on February 09, 2021
We want to make it mandatory to work with the products in the product library. At this moment there is no option to prevent users from adding custom products to a deal. Please provide the possibility to hide the 'Add custom line item' option when read more
14 upvotes
3 Replies
Contributor | Platinum Partner
December 01, 2022
This is essential. Need to limit who can create custom line items. You can turn the setting on or off, but can't control for users or teams.
spogue on October 21, 2021
I'd like to sort by the column total in a summarized data table so I can either see highest number or lowest number. Be nice to add Sort by A to Z based on the left-most column too. To be clear, this is in a regular data table, not the advanced. I'm read more
Contributor | Platinum Partner
November 09, 2022
This is basic report functionality that we'd love to see please! Should be able to sort by any column in a summarized or unsummarized data table.
ElSpeedbumpo on September 11, 2019
It would be very beneficial to have the option within Ticket workflows to have a Ticket Owner auto assigned to the person who closes that ticket or even changes the status. Reasoning for this is my team works at different times, and in different read more
63 upvotes
17 Replies
Contributor | Platinum Partner
October 27, 2022
We want to automate this based on Contact or Company owner. i.e. if Ticket Owner is Unknown, but Company Owner is Known, copy Company Owner to Tick...read more
Herschel on May 09, 2019
Issue: Tickets Owner and associated Conversation Assignee are not linked. Use Case: Our support team rotates who is on call. Whoever is on call during a specified period of time will answer incoming client issues for that period. To facilitate t read more
Contributor | Platinum Partner
October 27, 2022
Is this still in planning?
SarahBeck on January 27, 2020
It would be great to be able to set unenrollment criteria for sequences when a logged call that has the call outcome "connected". This would remove one extra steps for reps when you actually connect with someone on the phone. ----- read more
47 upvotes
14 Replies
Contributor | Platinum Partner
October 26, 2022
Also wondering when to expect this feature to be added.
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