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Ron-IS
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Member since ‎May 7, 2024
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neogenix on June 22, 2023
Respect the reply-to header when replying to incoming emails in the ticketing system.
This is described in the email RFC 2822 . You should use the reply-to header when replying to an email. As far as I know every email system and every support system does it - except Hubspot. The reason you need this is, for example, when you h read more
Reply Idea Tickets
5 upvotes
4 Replies
Ron-IS
Contributor
October 07, 2024
Since we migrated from another ticketing system, this has been a massive headache for our support team whenever our customers submit tickets from our...read more
Solved
EAGMark on April 18, 2019
Use Personalization Token In Form
I'm looking to add a personalization token at the ideally top of a form. This is the code I'm trying to use in a rich text area, but it's not populating the Contact Name: Welcome back {{ contact.firstname }}. <p>Welcome back&nbsp;{{ con read more
Reply Discussion Forms
11 upvotes
5 Replies
Ron-IS
Contributor
October 03, 2024
This would be a great feature to have.
Ron-IS on September 19, 2024
Display ticket details in Help Desk conversation thread through API submission
As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: read more
Reply Discussion Conversations Tickets Workaround
0 upvote
6 Replies
Ron-IS
Contributor
September 30, 2024
Hi @HubSpot_Corey , Thank you for your detailed reply. I think I understand what you're suggesting. though it seems a bit complicated for what ...read more
Ron-IS on September 19, 2024
Display ticket details in Help Desk conversation thread through API submission
As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: read more
Reply Discussion Conversations Tickets Workaround
0 upvote
6 Replies
Ron-IS
Contributor
September 30, 2024
Hi @HubSpot_Corey , Thank you for your detailed reply. I think I understand what you're suggesting. though it seems a bit complicated for what ...read more
Ron-IS on September 19, 2024
Display ticket details in Help Desk conversation thread through API submission
As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: read more
Reply Discussion Conversations Tickets Workaround
0 upvote
6 Replies
Ron-IS
Contributor
September 30, 2024
Hi @HubSpot_Corey , Thank you for your detailed reply. I think I understand what you're suggesting. though it seems a bit complicated for what ...read more
Ron-IS on September 19, 2024
Display ticket details in Help Desk conversation thread through API submission
As a workaround to a known issue with HubSpot's email "reply-to" functionality , we are trying to configure a private app API to create a support ticket submission directly from our software's support page. For the most part, it works as expected: read more
Reply Discussion Conversations Tickets Workaround
0 upvote
6 Replies
Ron-IS
Contributor
September 30, 2024
Hi @HubSpot_Corey , Thank you for your detailed reply. I think I understand what you're suggesting. though it seems a bit complicated for what ...read more
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