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n8andrade
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Member since ‎Nov 9, 2018
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Nathan Andrade

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snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
94 upvotes
32 Replies
n8andrade
Member
February 08, 2019
The lack of this feature is definitely making us question whether this is the right tool for us to use.
teknight on May 23, 2018
Merging Tickets
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built read more
Reply Idea Productivity Tools
52 upvotes
28 Replies
n8andrade
Member
November 21, 2018
It is extremely useful and a huge timesaver to be able to merge all info collected into one ticket. Please get this feature implemented! 🙂
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