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DNeal32
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Member since ‎Apr 18, 2024
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DNeal32
Contributor
December 02, 2024
Reply to Show report total in dashboard view without opening?
Hi @karstenkoehler , Thanks for the reply. What I was hoping for was to be able to show this total in the dashboard: Currently I have...read more
Solved
DNeal32 on December 01, 2024
Show report total in dashboard view without opening?
Hi all, We have multiple reports on our dashboard that we would like to easily compare, but we can't see the totals unless we click on the filter button and open it up. Ie, if I have a report for opened tickets side by side with a report o read more
Reply Discussion Reports
1 upvote
2 Replies
DNeal32
Contributor
October 21, 2024
Reply to Reporting on "Updated by User ID"
Thanks @karstenkoehler . Yes, I was suspecting the way to go will be update Ticket owner prior to closing, but wanted to see what would come back f...read more
DNeal32
Contributor
October 21, 2024
Reply to How do people create their knowledge bases?
Hi JT, We use the knowledge base as a shared resource, and KB articles are created by all departments, for both internal and public use, but we ...read more
Solved
DNeal32 on October 21, 2024
Reporting on "Updated by User ID"
Hi all, I am trying to create a report which shows all tickets closed by specific users (ie a team), BUT, I want it to be across all pipelines. I want to see who last changed the status to closed. I don't want to see who was the ticket own read more
Reply Discussion Reports Tickets
0 upvote
2 Replies
Solved
DNeal32 on August 27, 2024
All ticket access in portal
Hi all, From the documentation I can find, I can only see that you can either let ALL contacts access all tickets for their organisation or no contacts can access tickets for their organisation. Is it possible to change this access at a lo read more
Reply Discussion Contacts Knowledge Base
0 upvote
2 Replies
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