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cdewey22
HubSpot Product Team
HubSpot Product Team
Member since ‎Oct 31, 2018
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Cassie Dewey

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cdewey22 on June 28, 2022
Additional Forms Conversation Sources Added
We will be making a change that allows for more granularity in Conversation Source. This will allow customers to distinguish between Email, and forms, as they previously were coupled together. Source properties will now include Live Chat, FB Mes read more
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0 upvote
0 Reply
briley on August 28, 2019
Bot notifications for conversations inbox
It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot con read more
Reply Idea Conversations
9 upvotes
10 Replies
cdewey22
HubSpot Product Team
October 27, 2021
Thanks so much for the feedback and I totally understand that setting up a workflow is not as easy as just having a setting as suggested. The reason ...read more
briley on August 28, 2019
Bot notifications for conversations inbox
It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot con read more
Reply Idea Conversations
9 upvotes
10 Replies
cdewey22
HubSpot Product Team
October 27, 2021
Thanks so much for the feedback and I totally understand that setting up a workflow is not as easy as just having a setting as suggested. The reason ...read more
wredek on August 10, 2018
Chat properties for workflow triggers
It would be great if there was an option to use conversation properties for workflow triggers. Specifically, if we could have "chat agent" as an option so we could create workflows to assign tasks or send emails to the internal team managing liv read more
Reply Idea Workflows
56 upvotes
19 Replies
cdewey22
HubSpot Product Team
August 16, 2021
@ShellyL We have not yet added that functionality but it is something on our radar for longer-term. I would recommend adding another idea here so w...read more
KSChamplin on May 05, 2020
Distinct User Setting for Chatflow Access
I recently needed to reassign user access settings in my HubSpot portal to allow a teammate to create & edit existing chatflows. After reading several knowledge base articles and contacting HubSpot Support, I found out this was included under "A read more
Reply Idea Conversations
13 upvotes
2 Replies
cdewey22
HubSpot Product Team
May 12, 2021
The team is currently working on enabling chatflow publishing access as a granular permission. This will be available in beta in the next couple of m...read more
em on December 01, 2017
Prevent chat widget from loading by country
Our company has considered using HubSpot Messages because of the convenience of it being one less program to use. The problem, though, is that HubSpot Messages doesn't allow you to limit your chat availability to specific countries (we don't have read more
Reply Idea Conversations
13 upvotes
9 Replies
cdewey22
HubSpot Product Team
May 12, 2021
Customers can now target specific countries and only display their chat widget on certain countries or restrict certain countries from seeing the cha...read more
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