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cdewey22
HubSpot Product Team
HubSpot Product Team
Member since ‎Oct 31, 2018
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Cassie Dewey

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Activity

briley on August 28, 2019
Bot notifications for conversations inbox
It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot con read more
Reply Idea Conversations
9 upvotes
8 Replies
PLtd
Participant
April 14, 2022 01:33
Hi, this is very much needed. We don't have any live chat personnel so we use bot chats. Later, when we can, we want to send emails to the visito...read more
briley on August 28, 2019
Bot notifications for conversations inbox
It would be nice to have the option to use the Connected Team Conversations Inbox as a recipient for notifications in regards to bot conversations. We are looking to have a notification sent to the conversations inbox any time there is a new bot con read more
Reply Idea Conversations
9 upvotes
8 Replies
PLtd
Participant
April 14, 2022 01:33
Hi, this is very much needed. We don't have any live chat personnel so we use bot chats. Later, when we can, we want to send emails to the visito...read more
wredek on August 10, 2018
Chat properties for workflow triggers
It would be great if there was an option to use conversation properties for workflow triggers. Specifically, if we could have "chat agent" as an option so we could create workflows to assign tasks or send emails to the internal team managing liv read more
Reply Idea Workflows
53 upvotes
19 Replies
BHennessy
Member
October 04, 2021 03:55
This is for sure needed, I want to be able to trigger a notification in Microsoft Teams when there is a new live chat on the website. We need maximu...read more
KSChamplin on May 05, 2020
Distinct User Setting for Chatflow Access
I recently needed to reassign user access settings in my HubSpot portal to allow a teammate to create & edit existing chatflows. After reading several knowledge base articles and contacting HubSpot Support, I found out this was included under "A read more
Reply Idea Conversations
13 upvotes
2 Replies
cdewey22
HubSpot Product Team
May 12, 2021 08:34
The team is currently working on enabling chatflow publishing access as a granular permission. This will be available in beta in the next couple of m...read more
em on December 01, 2017
Prevent chat widget from loading by country
Our company has considered using HubSpot Messages because of the convenience of it being one less program to use. The problem, though, is that HubSpot Messages doesn't allow you to limit your chat availability to specific countries (we don't have read more
Reply Idea Conversations
13 upvotes
9 Replies
cdewey22
HubSpot Product Team
May 12, 2021 08:32
Customers can now target specific countries and only display their chat widget on certain countries or restrict certain countries from seeing the cha...read more
PeterEmporer on September 17, 2019
Option for sorting order in Inbox conversation
Hubspot users wish to see an option in the timeline of the inbox conversation to sort from new to old. (Latest conversation on top). Now users have to scroll down to see the latest conversation. When conversation with the customer is bui read more
Reply Idea Conversations
14 upvotes
2 Replies
cdewey22
HubSpot Product Team
May 12, 2021 08:28
Agents can now choose the sort order in the inbox either from newest or oldest. This is available to all in the inbox.
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