Profile

ETvelia
Contributor
Member since ‎Apr 12, 2024
Message
  • solutions
    0
  • Replies
    6
  • Upvotes Given
    37
  • Upvotes Received
    16
  • Ideas
    4

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Emily Tvelia

This user hasn't created a bio yet. Edit your own profile here!

Activity

Solved
ETvelia on September 05, 2024
Tickets & Softr Integration
Hello! I am wondering if anyone has any tips for the following integration in Softr to build a client portal: How to show the ENTIRE ticket thread if there are multiple replies/back and forth on the same ticket How to make it so that clients can read more
Reply Discussion Integrations Professional Tickets
0 upvote
3 Replies
Solved
ETvelia on July 08, 2024
Average Response Time With Custom Properties
I am wondering if anyone has any suggestions for creating a response time property using custom properties? I attached an example of what I am working on below. Basically, I just want to know all of the response times versus just the first response read more
Reply Discussion Professional Tickets Workaround
0 upvote
3 Replies
ETvelia
Contributor
September 03, 2024
This does not actually really help that much as I knew that I could do it with a calculated property, but need assistance with which properties/field...read more
Solved
ETvelia on June 20, 2024
Calculating Ticket Average Response Time
I am looking to create a report for overall ticket response time (versus time to first reply). I have been unable to find a workaround to do this, does anyone know a way to do this? I need to be able to know the average response time for tickets.
Reply Discussion Professional Tickets
0 upvote
4 Replies
ETvelia
Contributor
August 26, 2024
Hi, yes I would definitely be curious how you worked through this!
Solved
ETvelia on August 20, 2024
Required fields before closing tickets in Help Desk
Does anyone have any suggestions for how to make certain fields required before closing a ticket? For example, if I want to make my team pick client temperature and a ticket category before the ticket is closed. I want to be able to look at the data read more
Reply Discussion Analytics Tools Conversations Professional
0 upvote
2 Replies
Solved
ETvelia on August 20, 2024
AI/Integration Suggestions to Read Tone of Email
Does anyone have any suggestions for an AI tool or integration that can read the tone of incoming Help Desk emails and assign a label to them? For example, can tell us if the tone is angry, happy, neutral, etc. based off of phrases that are present read more
Reply Discussion Analytics Tools Conversations Professional
0 upvote
2 Replies
ETvelia on August 13, 2024
Option for when multiple channels are connected to one email/ticket in Help Desk
We have multiple email channels connected to our Help Desk, and some clients will attach more than one channel to the ticket (ex: email hello@company.com AND help@company.com ). The ticket then shows in one pipeline (assigned randomly) and doesn' read more
Reply Idea Conversations Tickets
2 upvotes
0 Reply
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.