@hhiggins Thank you for the update! Not having the separate functionality has caused a bit of a headache for our Customer Service team since we lau...read more
+1 for this much-needed idea. We have two major use cases: 1) Our Sales team supports at least three different industries which means we have thr...read more
@Mandy-Go Thank you for the update from your rep! Did you get a link to a help doc that explains how to set up multiple kinds of agents? Because I ...read more
+1 for this idea. Just discovered the need for a second Customer Agent today. Without it, we are unable to update the colors of the Chat icon and win...read more
@MHarju I just discovered if you go to Settings, click "Audit Log" under the Account Management section, you can use the filters to track down app ...read more