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DLing93
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Member since ‎Apr 2, 2024
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DLing93 on May 07, 2025
Possibility to send email notifications based on a ticket create time.
My colleague is responsible for or on-call support outside of office hours, but doesn't need to be notified of all incoming emails during business hours. I want to be able to create a workflow so that he only gets an email notification about the em read more
Reply Idea Workflows
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DLing93
Participant
November 15, 2024
Reply to Global Email, template, snippet font & size formatting
You need to fix this. Oddly, you can use/choose Helvetica, Arial, and Times New Roman when sending marketing emails but completely different fonts ...read more
Solved
DLing93 on November 05, 2024
Teams
When it comes to unassigned contacts. If I'm a part of the Swedish team and my colleague is a part of the Brazil team, would we still be able to see all unassigned contacts and companies? If so, would that mean that we need to assign all record read more
Reply Discussion Professional
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DLing93
Participant
November 04, 2024
Reply to Multi-country activity and contacts organisation
When it comes to unassigned contacts. If I'm a part of the Swedish team and my colleague is a part of the Brazil team, would we still be able to see ...read more
DLing93 on September 17, 2024
Knowledge base integration with external SaaS-platform.
Hi! I was recommended by support to post my inquiry here. I need to restrict access to our knowledge base without my current customers having to register for a new sign-up, and we need a functionality that enables our customers to get access to thi read more
Reply Discussion Professional
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DLing93
Participant
September 17, 2024
Reply to Separate open tracking for multiple recipients on email
Hi Frank, Here, it would be awesome to see which of several recipients have seen the email or clicked a link.
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