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khart1
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Mitglied seit ‎Okt 18, 2018
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Katherine Hartman

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SMS1 on Juni 18, 2019
Post Chat Survey
Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. Something like t Beitrag ansehen
Antworten Idee Conversations Feedback Surveys
249 Likes
110 Antworten
khart1
Teilnehmer/-in
August 24, 2021
This feature is important to us as well. Please add. Thanks!
Sam_S on März 04, 2019
We need a Notification that a Chat with ChatBot has been Initiated
We have this situation where I think there should be an option to be notified when a bot chat starts – this is for 2 reasons that I can think of so far: When in a testing phase. While a bot can automate most of the process it would be great to Beitrag ansehen
Antworten Idee Conversations
73 Likes
23 Antworten
khart1
Teilnehmer/-in
November 16, 2020
We have the same issue. We would like to know when chat box conversation is initiated so we can jump in if someone is pushing back on providing info,...Beitrag ansehen
khart1 on Oktober 06, 2020
How to Update Live Chat Conversation Duration
Hello, During the night our live chat window displays a message letting visitors know that chat is closed but they can leave their question and an email address and we will get back with them the next business day. So when I wake up, I review the me Beitrag ansehen
Antworten Diskussion Professional
1 Likes
2 Antworten
khart1
Teilnehmer/-in
Oktober 07, 2020
Thanks so much! I think this sounds like a great solution. Don't know why I didn't think of that. I will try it. If anyone else has ideas please let ...Beitrag ansehen
khart1 on Oktober 06, 2020
How to Update Live Chat Conversation Duration
Hello, During the night our live chat window displays a message letting visitors know that chat is closed but they can leave their question and an email address and we will get back with them the next business day. So when I wake up, I review the me Beitrag ansehen
Antworten Diskussion Professional
1 Likes
2 Antworten
khart1
Teilnehmer/-in
Oktober 07, 2020
Thanks so much! I think this sounds like a great solution. Don't know why I didn't think of that. I will try it. If anyone else has ideas please let ...Beitrag ansehen
Gelöst
khart1 on September 22, 2020
Workflow to update Salesforce Campaign Status Based on Marketing Email Activity
Hi! I would like to create a workflow that will update my salesforce campaign based on activity on a marketing email. For example, if a recipient clicks a link I would like the campaign status to be updated accordingly. Same for a bounce, unsubscrib Beitrag ansehen
Antworten Diskussion Workflows
1 Likes
4 Antworten
khart1
Teilnehmer/-in
Oktober 06, 2020
Does anyone have suggestions? Please help! No responses yet. 😞
Gelöst
khart1 on September 22, 2020
Workflow to update Salesforce Campaign Status Based on Marketing Email Activity
Hi! I would like to create a workflow that will update my salesforce campaign based on activity on a marketing email. For example, if a recipient clicks a link I would like the campaign status to be updated accordingly. Same for a bounce, unsubscrib Beitrag ansehen
Antworten Diskussion Workflows
1 Likes
4 Antworten
khart1
Teilnehmer/-in
Oktober 06, 2020
Does anyone have suggestions? Please help! No responses yet. 😞
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