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juliansurber
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Member since ‎Oct 17, 2018
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  • Upvotes Given
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  • Upvotes Received
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Julian Surber

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Activity

sebavicto on March 02, 2017
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
Participant
May 08, 2019
@hubspot Is there an update if this can be expected soon? My team would really appreciate this feature!
basil on February 06, 2019
We switched from Zendesk to Hubspot. Unfortunately, it seems that Hubspot does not handle the calculation of "Time to first agent reply" correctly which messes up our KPIs. Our workflow is: Customers write to a hubspot conversation inbox read more
17 upvotes
5 Replies
Participant
February 06, 2019
+1 Completely agree with basil.
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
153 upvotes
58 Replies
Participant
February 06, 2019
This would substantially simplify our support work and the customer experience!
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