Member since ‎Oct 17, 2018
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Julian Surber

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sebavicto on March 02, 2017
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
July 29, 2022
We need this, too. It's surprising that this feature has been requested for years but is still not implemented yet.
basil on February 06, 2019
We switched from Zendesk to Hubspot. Unfortunately, it seems that Hubspot does not handle the calculation of "Time to first agent reply" correctly which messes up our KPIs. Our workflow is: Customers write to a hubspot conversation inbox read more
4 Replies
April 24, 2022
This method of calculation needs to be in the software as the customers are looking to track their average response time since their tickets are not more
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
43 Replies
July 11, 2022
This would greatly improve the email routing for tickets and would make it easier for us to switch to Service Hub.
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