Profile

juliansurber
Participant
Member since ‎Oct 17, 2018
  • solutions
    0
  • Replies
    1
  • Upvotes Given
    55
  • Upvotes Received
    3
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Julian Surber

This user hasn't created a bio yet. Edit your own profile here!

Activity

sebavicto on March 02, 2017
Hi, I've my admin email address and I also have several other connected accounts. How can I do to set-up as default one of the "others" connected accounts instead of my Admin account? Thanks in advance for anyone who can help me on this. read more
Member
July 29, 2022
We need this, too. It's surprising that this feature has been requested for years but is still not implemented yet.
basil on February 06, 2019
We switched from Zendesk to Hubspot. Unfortunately, it seems that Hubspot does not handle the calculation of "Time to first agent reply" correctly which messes up our KPIs. Our workflow is: Customers write to a hubspot conversation inbox read more
16 upvotes
4 Replies
Member
April 24, 2022
This method of calculation needs to be in the software as the customers are looking to track their average response time since their tickets are not ...read more
JoanneTapping on September 10, 2018
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
123 upvotes
43 Replies
Member
July 11, 2022
This would greatly improve the email routing for tickets and would make it easier for us to switch to Service Hub.
Bookmark content for quick access to your most helpful threads.
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started:
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.

  • badge
    HubFans

    A spot for HubSpot fans to connect and grow.