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CSaß
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Member since ‎Mar 21, 2024
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  • solutions
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  • Replies
    2
  • Upvotes Given
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  • Upvotes Received
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Charly Saß

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Activity

CSaß
Participant
December 09, 2025
Reply to Retain Primary Record ID During Merges to Preserve Integrations and External References
I completely agree. We had almost resigned ourselves to the problem and decided that we would no longer merge data records but instead build a proces...read more
CSaß
Participant
December 03, 2025
Reply to don't have permission tooltip
absolutly agree!!! We have the same problem. You hover your mouse accidental over a field directly under a field you realy want to edit and stuck in ...read more
CSaß
Participant
November 21, 2025
Reply to Compant Tags which work like Deal Tags
absolutly agree! We have tags for deals, leads, custom objects, tickets, but missing it on companies and contacts... WHY?! Sure you can use a cus...read more
CSaß
Participant
October 22, 2025
Reply to Live Chat will respond via email if user is offline
+1 missing features around this until now! Our use case is relatively simple. We come from Zendesk, where unread chat messages are automatically ...read more
CSaß
Participant
October 20, 2025
Reply to Advanced Sorting for HelpDesk
+1 absolutly agree! For example, we use a team "inbox" that contains all open tickets that need to be processed. These include new tickets, open ...read more
CSaß
Participant
October 17, 2025
Reply to Playbooks in Preview Customization
+1 We use playbooks for processes such as setting up a cancellation on our license object (custom object). We have now moved our service team fro...read more
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