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HelenaLatimer
HubSpot Product Team
HubSpot Product Team
Member since ‎Oct 9, 2018
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Helena Latimer

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HelenaLatimer on May 01, 2025
Gathering an EML File
Members of the HubSpot Support Team or other HubSpot Teams may request that you supply an EML file alongside a request for help with an email. An EML file is a text document with the extension “.eml” which contains information stored in an email, i read more
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4 upvotes
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HelenaLatimer
HubSpot Product Team
January 10, 2020
Reply to Troubleshooting Toolkit: Collecting a HAR file and Trace information
Directions for Safari To gather a HAR file in Safari you will need access to the Developer Tools for Safari. This Apple help doc shows...read more
HelenaLatimer
HubSpot Product Team
January 10, 2020
Reply to Troubleshooting Toolkit: Collecting a HAR file and Trace information
Directions for Edge To gather a HAR file in Edge: Navigate to the page where the issue is occurring Click on the menu in the top r...read more
HelenaLatimer
HubSpot Product Team
January 10, 2020
Reply to Troubleshooting Toolkit: Collecting a HAR file and Trace information
Directions for Firefox Hi all! To gather a HAR file in Firefox: Navigate to the page where the error is occurring Right click on the pa...read more
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