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CSchwoerer
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Member since ‎Mar 14, 2024
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Charlotte Schwoerer

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CSchwoerer on October 11, 2024
Multiple Inboxes for SMS Replies
When we send SMS messages to our customers, we can only get their replies to one email inbox. However, we send texts out for multiple departments (sales, account recovery, marketing, etc.) and we don't want the replies to get lost in one inbox. It read more
Reply Idea Account Settings SMS
0 upvote
0 Reply
CSchwoerer on October 11, 2024
Multiple Inbox Options for SMS Replies
When we send SMS messages to our customers, we can only get their replies to one email inbox. However, we send texts out for multiple departments (sales, account recovery, marketing, etc.) and we don't want the replies to get lost in one inbox. It w read more
Reply Idea SMS
1 upvote
0 Reply
CSchwoerer on October 11, 2024
Multiple Inbox Options for SMS Replies
When customers reply to our SMS text messages, we're currently only able to receive them in one email inbox. We have multiple departments that the texts are for (sales, marketing, recovery, etc.), and we need certain SMS text replies to go to certai read more
Reply Idea SMS
4 upvotes
3 Replies
HReifer on May 08, 2024
SMS tracking link
The SMS tracking. link that Hubspot automatically uses looks like spam/a scam. This is super frustrating when trying to use the new SMS feature that we paid for. This needs updated ASAP to be able to personalize our own UTM or tracking links for SMS read more
Reply Idea SMS
20 upvotes
4 Replies
CSchwoerer
Member
May 23, 2024
Yes! Due to the nature of our business, we would want the link to be personalized so it does not look like a scam.
McBeer on May 20, 2024
Send SMS on Custom Object Workflows to associated contact records
With the addition of SMS in HubSpot, it would be great if the SMS messages could use properties from a custom object AND be sent as part of a custom object workflow. Same with WhatsApp. We can send emails to associated contacts in a custom objec read more
Reply Idea Custom Objects SMS Workflows
6 upvotes
3 Replies
CSchwoerer
Member
May 23, 2024
This would be extremely helpful to make sure we are sending SMS to the correct contacts and making sure they are in the correct group that we want! ...read more
HHuegi2 on February 08, 2024
SMS De-Duplicating & Reporting
We just sent out our first SMS message through HubSpot. We were disappointed to learn that there is no de-duplication of mobile numbers, similar to how HubSpot de-dupes email addresses. If you have multiple contacts with different emails, but they h read more
Reply Idea SMS
12 upvotes
9 Replies
CSchwoerer
Member
May 23, 2024
I think this would be great because for us, we have certain types of accounts where multiple people may be on one together, but also have their own a...read more
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