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MHaas22
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Member since ‎Mar 14, 2024
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Marie Haas

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Activity

MHaas22
Participant
October 04, 2024
Reply to Workflow: Add Associated Custom Objects to Tickets
Thanks! I found a beta version to use workflows for custom object associations. It is not yet activated for me. But looks like there is a solution on...read more
MHaas22
Participant
October 02, 2024
Reply to Workflow: Add Associated Custom Objects to Tickets
Piggybacking on this one as I (believe to) want to achieve the same and see no update: I have two custom objects that are associated to a contact. S...read more
MHaas22
Participant
June 03, 2024
Reply to Knowledge Base/Insights export
Fully agreed here. Either an export of the articles including latest update date or a functionality to create a report on this is crucial to ensure t...read more
MHaas22
Participant
May 31, 2024
Reply to Report on number of updated/published/deleted articles (knowledge base)
@PamCotton @danmoyle @TomM2 Would you have any further advise? Unfortunately, I cannot find an option to create a custom report referring to t...read more
MHaas22
Participant
May 21, 2024
Reply to Report on number of updated/published/deleted articles (knowledge base)
Hi Pam, Thanks for the reply. That was actually my first idea as well. But I could not find the option to report on the articles. Could you give ...read more
Solved
MHaas22 on May 16, 2024
Report on number of updated/published/deleted articles (knowledge base)
Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for way read more
Reply Discussion Professional Reports
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