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MHaas22
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Member since ‎Mar 14, 2024
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Marie Haas

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Activity

MStade on May 10, 2022
In order to keep our articles in the Knowledge Base up to date, to make improvements and to be able to filter the search results of our customers, we need an export function for the insights "article health, search terms without results and most read more
15 upvotes
6 Replies
Participant
June 03, 2024
Fully agreed here. Either an export of the articles including latest update date or a functionality to create a report on this is crucial to ensure t...read more
Solved
MHaas22 on May 16, 2024
Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for way read more
Participant
May 31, 2024
@PamCotton @danmoyle @TomM2 Would you have any further advise? Unfortunately, I cannot find an option to create a custom report referring to t...read more
Solved
MHaas22 on May 16, 2024
Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for way read more
Participant
May 31, 2024
@PamCotton @danmoyle @TomM2 Would you have any further advise? Unfortunately, I cannot find an option to create a custom report referring to t...read more
Solved
MHaas22 on May 16, 2024
Hello, Is it possible to report on updated/published/deleted articles of the knowledge base? Context: Our support team's KPIs are related to updating the knowledge base and X amount of updated/new articles per quarter. We are looking for way read more
Participant
May 31, 2024
@PamCotton @danmoyle @TomM2 Would you have any further advise? Unfortunately, I cannot find an option to create a custom report referring to t...read more
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