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BrookeWorrell
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Member since ‎Mar 12, 2024
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Brooke Worrell

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CSchwoerer on October 11, 2024
Multiple Inbox Options for SMS Replies
When customers reply to our SMS text messages, we're currently only able to receive them in one email inbox. We have multiple departments that the texts are for (sales, marketing, recovery, etc.), and we need certain SMS text replies to go to certai read more
Reply Idea SMS
4 upvotes
3 Replies
BrookeWorrell
Member
November 21, 2024
This should be a standard as most companies have multiple departments. Hubspot is always looking to be ahead in efficiencies and creating the best c...read more
HHuegi2 on February 08, 2024
SMS De-Duplicating & Reporting
We just sent out our first SMS message through HubSpot. We were disappointed to learn that there is no de-duplication of mobile numbers, similar to how HubSpot de-dupes email addresses. If you have multiple contacts with different emails, but they h read more
Reply Idea SMS
12 upvotes
9 Replies
BrookeWorrell
Member
October 07, 2024
It doesn't make sense to not de-dup a phone #. As a consumer/customer/patient, if I receive duplicate texts I feel the sender is incompetent, pleas...read more
AGabriel2 on November 27, 2023
Send SMS messages in Hubspot
Seems obvious that Hubspot should have Direct SMS capabilities. Not mass messaging, just direct one to one messaging. If Hubspot added that it would be perfect. I have to depend on using a seperate sales system, while using hubspot for marketing, be read more
Reply Idea SMS
18 upvotes
5 Replies
BrookeWorrell
Member
May 24, 2024
Self-Service is a top priority for a lot of businesses due to Gen Z and Millenials are tech savvy and just wants the quick, simple steps to get somet...read more
HHuegi2 on February 08, 2024
SMS De-Duplicating & Reporting
We just sent out our first SMS message through HubSpot. We were disappointed to learn that there is no de-duplication of mobile numbers, similar to how HubSpot de-dupes email addresses. If you have multiple contacts with different emails, but they h read more
Reply Idea SMS
12 upvotes
9 Replies
BrookeWorrell
Member
October 07, 2024
It doesn't make sense to not de-dup a phone #. As a consumer/customer/patient, if I receive duplicate texts I feel the sender is incompetent, pleas...read more
McBeer on May 20, 2024
Send SMS on Custom Object Workflows to associated contact records
With the addition of SMS in HubSpot, it would be great if the SMS messages could use properties from a custom object AND be sent as part of a custom object workflow. Same with WhatsApp. We can send emails to associated contacts in a custom objec read more
Reply Idea Custom Objects SMS Workflows
6 upvotes
3 Replies
BrookeWorrell
Member
May 24, 2024
HubSpot doesn't currently allow sending SMS directly from custom object workflows using custom object properties. This isn't ideal but avoids creati...read more
HReifer on May 08, 2024
SMS tracking link
The SMS tracking. link that Hubspot automatically uses looks like spam/a scam. This is super frustrating when trying to use the new SMS feature that we paid for. This needs updated ASAP to be able to personalize our own UTM or tracking links for SMS read more
Reply Idea SMS
20 upvotes
4 Replies
BrookeWorrell
Member
May 24, 2024
This is important to update/customize because some smart phones will automatically move the text message to SPAM and the recipient won't even know th...read more
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