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AndreyBug
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Member since ‎Mar 11, 2024
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AndreyBug on February 25, 2025
How to start workflow on receiving / sending email?
I want to process receiving emails and connected tickets based on email content/ sender / receiver. Cannot find neither way to start workflow on email added to ticket, neither how to access email content/ sender / receiver
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AndreyBug
Participant
February 14, 2025
Reply to Auto assigning tickets on the first reply
yeah, we are trying now with engineer through API, but surprisingly even through API it is not clear yet how to properly work with both all of fields...read more
AndreyBug
Participant
February 14, 2025
Reply to Assign conversation to user who received the email
I have similar problem. Analysts working on cases and when new email arrive from/ to / cc'ing analyst it should be assigned to him. I uterly shocked ...read more
AndreyBug
Participant
March 26, 2024
Reply to Auto assigning tickets on the first reply
Also need this. Any workaround using workflows? But I dont see how to condition who answered ticket
AndreyBug
Participant
March 26, 2024
Reply to Workflow to assign ticket based on "sent to" email
Agree, I also want to get all email header part, not only focusing on " sent to ", but also "sent from" and "cc", as all of them has a lot of useful ...read more
AndreyBug
Participant
March 25, 2024
Reply to Multi level Sorting ability by Columns
wow, still not implemented. Also need this as often you want to show your tickets first, and than sort by priority
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