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GTorres08
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Mitglied seit ‎Mär 7, 2024
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George Torres

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AndyBrightmile on März 18, 2021
As a Super User, it would be great to have the ability to merge two or more conversations together. We often have several live chats and email trails from the same contact (regarding the same issue) and it would be great to be able to merge these to Beitrag ansehen
87 Likes
23 Antworten
Teilnehmer/-in
Juni 28, 2024
I recently had a HubSpot support ticket open and received the following: " After checking with the backend Team, I can confirm that what we're s...Beitrag ansehen
teknight on Mai 23, 2018
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built Beitrag ansehen
52 Likes
28 Antworten
Teilnehmer/-in
Juni 28, 2024
Hi @CEvans8 , You are not missing anything. The same issue still occurs. I opened a support ticket and this is the info I received from them: ...Beitrag ansehen
Gabriel33 on Februar 08, 2023
I set up the HubSpot client portal: users must create an account to access it and view their tickets, submit a new one, etc.). I would like to know which users have signed up, how many, and the evolution of the registrations over time. Thanks, Gab Beitrag ansehen
36 Likes
5 Antworten
Teilnehmer/-in
Juni 18, 2024
This is a much-needed feature to know which of our contacts have registered or not. Also, some features even assist with password resets or set a tem...Beitrag ansehen
JvaisanFI on März 13, 2024
Currently the customer portal has absolutely no other functions beside showing and filtering the ticket list. Strangely, there is not even a "sign out" button where the user viewing the ticket list could log out. This would make using the po Beitrag ansehen
4 Likes
1 Antwort
Teilnehmer/-in
Juni 07, 2024
I'm surprised something like this is not an option. I feel the freedom to sign out when you want to should be available to the end user. Please add a...Beitrag ansehen
GTorres08 on Juni 05, 2024
Using Help Desk, we can no longer attach some of our company's native file types to emails—file types such as .lic, .ksp, .bip; for example. Some of these files are only 100kb in size and we are forced to zip (compress) to send them, which looks Beitrag ansehen
11 Likes
1 Antwort
Gelöst
GTorres08 on Mai 21, 2024
It would be great if we could show the dependent properties on the sidebar for the Help Desk. For example: I have a property for our products and a dependent property for the versions. This works fine on forms, but to view this information on Beitrag ansehen
Teilnehmer/-in
Mai 22, 2024
Hi Ryan, Thank you so much for this well-put-together solution. This solution works. I'm able to achieve the needed logic to display the Product ...Beitrag ansehen
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