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GTorres08
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Member since ‎Mar 7, 2024
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  • Upvotes Given
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  • Upvotes Received
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  • Ideas
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GTorres08 on September 18, 2024
Have Ticket Status Details in Help Desk
It would be great to have a shortcut of the Help Desk status details accessible right on the built-in card. Typically we have to go to View All Properties > manually search "Status" and then click the Details button to see the status details. read more
Reply Idea Properties Tickets
8 upvotes
2 Replies
GTorres08
Participant
October 02, 2024
Hi @NSolis1 , Thanks so much for sharing this. It is faster for sure. I wanted to minimize the redundancy overall on the cards, but this workaro...read more
GTorres08 on September 19, 2024
Is SLA pausing for specific regional office hours and company holidays available?
Is SLA pausing for specific regional office hours and company holidays available for the new Conditional SLA Rules Beta? For example, I'd like to set business hours in the CET timezone with specific holidays to pause SLA. Then I'd like to cr read more
Reply Discussion Service Hub
0 upvote
3 Replies
GTorres08
Participant
September 20, 2024
Hi @kennedyp , thank you for the documentation. Identifying VIP-type contacts is key, and the Beta is meeting expectations beautifully there. 😃 H...read more
GTorres08 on September 19, 2024
Is SLA pausing for specific regional office hours and company holidays available?
Is SLA pausing for specific regional office hours and company holidays available for the new Conditional SLA Rules Beta? For example, I'd like to set business hours in the CET timezone with specific holidays to pause SLA. Then I'd like to cr read more
Reply Discussion Service Hub
0 upvote
3 Replies
GTorres08
Participant
September 20, 2024
Hi @kennedyp , thank you for the documentation. Identifying VIP-type contacts is key, and the Beta is meeting expectations beautifully there. 😃 H...read more
serlim on June 28, 2022
Customization of Customer Portal, ability of customers to close tickets
Hi team! Worked with a customer today who had the following suggestions for our Customer Portal tool. I think these suggestions would greatly benefit our customers and their customers in turn. 1. Customers who open tickets via the portal should b read more
Reply Idea Tickets
50 upvotes
11 Replies
GTorres08
Participant
September 19, 2024
" HubSpot's own ticketing system for customers ( us ) has the "close ticket" button." -- I had no idea it's been almost 2 years since this comment an...read more
GTorres08 on September 18, 2024
Have Ticket Status Details in Help Desk
It would be great to have a shortcut of the Help Desk status details accessible right on the built-in card. Typically we have to go to View All Properties > manually search "Status" and then click the Details button to see the status details. read more
Reply Idea Properties Tickets
8 upvotes
2 Replies
GTorres08
Participant
October 02, 2024
Hi @NSolis1 , Thanks so much for sharing this. It is faster for sure. I wanted to minimize the redundancy overall on the cards, but this workaro...read more
GTorres08 on July 25, 2024
Allow user preferences for ticket listing and ticket view on the customer portal
Allow user preference abilities for the customer portal. There have been requests by end users utilizing the customer portal that they wish they had some features and control over the ticket listing and ticket view on the portal. Some comments f read more
Reply Idea Conversations Tickets
3 upvotes
0 Reply
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