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Pastor
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Member since ‎Oct 3, 2018
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Alejandro Pastor

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snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
92 upvotes
32 Replies
Pastor
Participant
February 08, 2019
We just set the 'Closed' status in the pipeline as 'Open' in the setting menu. The time to close default statistics are lost this way, but you can c...read more
Pastor on October 31, 2018
Mark conversations as read / unread
The sales manager reassigns the owner of the incoming conversations to different persons, but once you click on a conversation it is marked as read (the green dot disappears). In order to have some control of the conversations, it would be helpful read more
Reply Idea Conversations
167 upvotes
81 Replies
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