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DirkArends
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Member since ‎Oct 2, 2018
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Dirk Arends

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CarlosRdz on August 25, 2019
Ability to see if an agent is working on a ticket
We have staff which shifts overlap for a few hours, sometimes they end up working on the same ticket, as they don't know who is working in it or not, with Zendesk we were able to see when an agent was working with a ticket, by displaying if an agen read more
Reply Idea Tickets
92 upvotes
45 Replies
DirkArends
Member
March 15, 2021
This feels like basic ticket-system functionality that should already be in play. We'll need this functionality in the next few months to continue us...read more
Rianne on March 08, 2019
Allow for Microsoft Teams integration with the Meetings tool and scheduling in the CRM
Within our organization we use Microsoft Teams for all meetings. When people book a meeting through the Meeting tool with someone, we now have to manually send out an additional Microsoft Teams meeting. We would like to these meeting tool invites to read more
Reply Idea Meetings
727 upvotes
403 Replies
DirkArends
Member
January 29, 2021
Hubspot team, can you please provide an update? This is an important feature for the community.
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