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MBlazejczyk
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Member since ‎Mar 4, 2024
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Michal Blazejczyk

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MBlazejczyk
Member
July 19, 2024
Reply to Disable automatic contact creation for Conversations
Hello! We need this feature as well. Our Support team supports two completely separate product lines. Emails sent into support auto-create contac...read more
MBlazejczyk
Member
June 20, 2024
Reply to Pause ticket timer when a ticket is waiting on customer
We absolutely need this feature as well. Top management in my company are looking at response time KPIs, and the lack of a simple way for my team to ...read more
MBlazejczyk on May 06, 2024
Help Desk: standardize ticket notifications
Hello, We have been testing Help Desk in recent weeks and we like it A LOT. However, we noticed that ticket-related notifications are NOT consistent at the moment. For example, some notifications include links to the old Tickets UI. For ex read more
Reply Idea Tickets
3 upvotes
1 Reply
MBlazejczyk
Member
March 28, 2024
Reply to Add status as a filter for ticket tags
Yes, PLEASE! Some tags are not needed on closed tickets, for example.
MBlazejczyk
Member
March 28, 2024
Reply to Ticket Tags/SLA By Status
Agreed! This is a critical feature in a ticketing system.
MBlazejczyk
Member
March 19, 2024
Reply to Restrict ticket ownership by pipeline to a team or users
Yes, this is a must-have in a system like HubSpot where we have technical support and developers on the Service side, and Sales, Marketing & uppe...read more
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