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SViani
Participant | Diamond Partner
Participant | Diamond Partner
Member since ‎Oct 20, 2016
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Stefano Viani

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crystalking on July 11, 2021
Do you advertise using social media? If so, on what platform have you seen the best results?
Each social media platform is a little different and companies will find different types of success depending on their audience and their content. If your brand is advertising on social media, where have you found success? *To learn more a read more
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404 upvotes
1311 Replies
SViani
Participant | Diamond Partner
November 21, 2021
LinkedIn, Facebook and Instagram
SViani on March 25, 2021
Automated E-Mails when Ticket changes the status
Currently there are only two automated emails templates possible: when a ticket is created and when a ticket is closed. If you have a more complex workflow with more status, it is not possible to notify the customer via email when the status of a ti read more
Reply Idea Tickets
1 upvote
1 Reply
atma on June 07, 2018
HTML code view/editing in Service Hub Knowledge Base articles
Allow users to edit the HTML code of the article, in order to add custom formatting, tables anchor links, code snippets etc. Zendesk and Freshdesk have this feature... PS - There is a code icon in the editing toolbar, but it's for inserting read more
Reply Idea Knowledge Base
131 upvotes
24 Replies
SViani
Participant | Diamond Partner
July 04, 2018
The lack of opportunity to integrate iframes prevents us from replacing zendesk.
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