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000jrh
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000jrh on September 19, 2024
Honouring Working Hours / Pausing Elapsed Time by Stage
A feature that has been highly sought after by our team and many others in the Hubspot community is the ability to have reporting metrics (time to close, time to first agent response) honor working hours. Due to this shortcoming of Hubspot, reportin read more
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JoanneTapping on September 10, 2018
Enable Ticket ID to display in subject line of all email comms within a ticket
Whilst the Ticket system is useful, when you have 150-200 tickets in varying pipelines within ServiceHub can be confusing when searching for a particular ticket. It would be immensly valuable to include the Ticket ID to all subsequent emails fro read more
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000jrh
Member
February 29, 2024
I was able to set it up by creating a workflow for when a ticket is created to assign "Record ID" and "Ticket Name" as the Ticket Name property
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