Same problem here. 80% of our Customers reply to the last mail. So the conversation land in an already closed ticket where nobody takes care about it...read more
How about giving the opportunity to associate a ticket to a Company? We get emails in conversations that open up a ticket. This ticket is associated...read more
For hubspot "inbound" is the most important thing. The most important thing is to know everything about the peaople that get in touch with your compa...read more
We also really NEED to merge tickets. Sometimes we have more than 8 tickets open depending on one single customer issue. Merging tickets and auto ta...read more