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NoD
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Member since ‎Sep 24, 2018
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Activity

snedyavila on July 04, 2018
Automatically reopen closed tickets when they receive a reply from the customer
*Submitting on behalf of customer* Tickets are a great way of managing customer support/services. However, it would be helpful to allow for the automatic reopening of closed tickets that receive a reply from the customer. Currently when a ti read more
Reply Idea Tickets
86 upvotes
28 Replies
NoD
Participant
December 03, 2018
Same problem here. 80% of our Customers reply to the last mail. So the conversation land in an already closed ticket where nobody takes care about it...read more
JoseHan on February 28, 2018
Seriously Needed Features for Workflows
Workflows is the most powerful and arguably most important tool in HubSpot. It'd be amazing if HubSpot can implement more advanced logic options and expand its abilities as in its current state is pretty limited and hasn't seen drastic/significant c read more
Reply Idea Contacts & Companies Workflows
160 upvotes
40 Replies
NoD
Participant
November 27, 2018
How about giving the opportunity to associate a ticket to a Company? We get emails in conversations that open up a ticket. This ticket is associated...read more
troelsfeodor on May 04, 2017
Handle inbound / incoming calls in HubSpot
We currently have to use a service like Aircall to handle the inbound calls, which is not ideal. When you do the outbound calling from Hubspot it would make sense to also be able to handle the inbound calls and get them properly tracked, recorded, e read more
Reply Idea Calling
486 upvotes
142 Replies
NoD
Participant
November 27, 2018
For hubspot "inbound" is the most important thing. The most important thing is to know everything about the peaople that get in touch with your compa...read more
teknight on May 23, 2018
Merging Tickets
In my place of work, we recieved multiple different emails from one customer containing important information, all of which pertains to one ticket. Is there any way for me to combine all of these tickets into one main ticket that will then be built read more
Reply Idea Productivity Tools
51 upvotes
27 Replies
NoD
Participant
November 27, 2018
We also really NEED to merge tickets. Sometimes we have more than 8 tickets open depending on one single customer issue. Merging tickets and auto ta...read more
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