Hello all, We make extensive use of the ticketing systems and it's generally great overall but one thing we struggle with is reply emails. We're finding it very common that when a customer replies to an email and their email service edits the subj 続きを読む

Hello all, Looking for a way to update a tickets owner to the "Created by User ID" based on the status of the pipeline. E.g. When a ticket progresses to a specific step I want the owner to revert back to the person who created the ticket (will be 続きを読む