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ShannonDean
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Member since ‎Feb 22, 2024
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ShannonDean on March 03, 2025
RE: Emails are not being linked to original ticket
Hello all, We make extensive use of the ticketing systems and it's generally great overall but one thing we struggle with is reply emails. We're finding it very common that when a customer replies to an email and their email service edits the subj read more
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ShannonDean on February 22, 2024
Update Ticket Owner to Created by User ID
Hello all, Looking for a way to update a tickets owner to the "Created by User ID" based on the status of the pipeline. E.g. When a ticket progresses to a specific step I want the owner to revert back to the person who created the ticket (will be read more
Reply Discussion Workflows
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