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maggiem
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Maggie Millard

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nathaliabueno on April 09, 2021
Possibility to make reports through “business hours”
When I do reports thinking about metrifying SLAs, we have a very long average response / closing time, given that when a chat is open on Saturdays, it is only closed on Monday. It would be very useful if we could create reports related only to "busi read more
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maggiem
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March 22, 2022
Agreed! As the head of Customer Experience at my company, I need visibility into the first response time of our agents. It's great that we can identi...read more
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