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mollmann
HubSpot Product Team
HubSpot Product Team
Member since ‎Sep 17, 2018
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  • Upvotes Given
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Marc Ollmann

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LKlaßen4 on August 08, 2024
Real Time in Ticket-Status reporting function
The HubSpot Time in Ticket-Status report is total useless, as it just counts the time from the FIRST time entering the status to the LAST time leaving the status. If the ticket was in a different Status in between, it's not calculated out! If a tic read more
Reply Idea Tickets
4 upvotes
5 Replies
mollmann
HubSpot Product Team
September 12, 2024
We are currently in planning for a project to enable more accurate and powerful time in ticket status reporting. We will review the operating hours f...read more
LKlaßen4 on August 08, 2024
Real Time in Ticket-Status reporting function
The HubSpot Time in Ticket-Status report is total useless, as it just counts the time from the FIRST time entering the status to the LAST time leaving the status. If the ticket was in a different Status in between, it's not calculated out! If a tic read more
Reply Idea Tickets
4 upvotes
5 Replies
mollmann
HubSpot Product Team
September 12, 2024
We are currently in planning for a project to enable more accurate and powerful time in ticket status reporting. We will review the operating hours f...read more
SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
241 upvotes
39 Replies
mollmann
HubSpot Product Team
May 03, 2024
@SGordon531 , thanks for reaching out. I just sent you a direct message to dig a bit deeper into your requirements.
SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
241 upvotes
39 Replies
mollmann
HubSpot Product Team
May 03, 2024
@SGordon531 , thanks for reaching out. I just sent you a direct message to dig a bit deeper into your requirements.
SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
241 upvotes
39 Replies
mollmann
HubSpot Product Team
May 03, 2024
@SGordon531 , thanks for reaching out. I just sent you a direct message to dig a bit deeper into your requirements.
SarahX on December 01, 2020
Time in Ticket Status reporting function
We really need a way to report on how long a ticket is spending at a particular status before progressing to the next step. I honnestly thought this was part of the functionality I was paying for with Service Pro. The ability to easily see where th read more
Reply Idea Tickets
241 upvotes
39 Replies
mollmann
HubSpot Product Team
May 03, 2024
@SGordon531 , thanks for reaching out. I just sent you a direct message to dig a bit deeper into your requirements.
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