LouiseHare

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Louise Hare

Freelance HubSpot Expert with a love for designing solutions to overcome complex scenarios and issues

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MWeinberg le Novembre 25, 2024

Change Pipeline an Inbox is Connected To

I currently have an Inbox connected to one Pipeline and a Form connected to a different Pipeline. I want the tickets created from my Inbox to be connected to the same Pipeline as the channel my Form is connected to. How do I reroute the tickets crea Lire la suite

Répondre Discussion Tickets

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LouiseHare

Contributeur de premier rang | Partenaire solutions

Novembre 26, 2024

Hi @MWeinberg , Is the form connected to a different inbox? If you go into the Options section of your form and scroll down to the bottom you...Lire la suite

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SZBR_IRD le Novembre 26, 2024

Unable to toggle on "Ticket Properties" when creating a new form

I'm using free version of Hubspot and want to create a standalone form for internal and external users to log issues and raise tickets. When I create a new form, the "Support" template is not available to me in the list of templates. If I move for Lire la suite

Répondre Discussion Forms Tickets

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LouiseHare

Contributeur de premier rang | Partenaire solutions

Novembre 26, 2024

Hi @SZBR_IRD , Unfortunately Tickets aren't available in the free version of HubSpot. Thanks, Louise Hare she...Lire la suite

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MConnelly3 le Novembre 26, 2024

workflow to indicate when when email response received

I am trying to set up a workflow for when a contact is at a "stage" (I created a property) and when that contact sends an email inbound it changes a different property (Response Required) to "Yes". I have a separate workflow for when the respons Lire la suite

Répondre Discussion Workflows

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LouiseHare

Contributeur de premier rang | Partenaire solutions

Novembre 26, 2024

Hi @MConnelly3 , I've just read @jforte and I think he's exactly right. If you use ' Recent sales email reply date' as a reenrollment trigg...Lire la suite

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JTeagle le Novembre 13, 2024

Most Recent Notes

I am looking to create a view or report based on company record, that shows the number of notes per record, with the note body AND the date of the most recent note. I don't think this is possible right now from what I can see but wanted to double ch Lire la suite

Répondre Discussion Enterprise

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LouiseHare

Contributeur de premier rang | Partenaire solutions

Novembre 13, 2024

Hi @JTeagle , I can't think of a stragithforward way to do this. As you said, for any version of the report I can think of it will show a row...Lire la suite

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dimitreliasb le Novembre 12, 2024

How do you opt someone back in if they don't receive our emails anymore?

I have several users who either did nto realize they had unsubscribed or want to be added back on to receive cimportant communications which is great. However if they are "unsubscribed" they do not receive emails coming from HubSpot correct? So how Lire la suite

Répondre Discussion Marketing Email

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LouiseHare

Contributeur de premier rang | Partenaire solutions

Novembre 12, 2024

Hi @dimitreliasb , I would probably just opt them back in manually as I can't imagine that this will occur for lots of Contacts. ...Lire la suite

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godofprogrammer le Novembre 12, 2024

category specific emails

I've a client who is using Shopify CMS. He wants a system if a customer clicks one category he/she gets a triggered email for that specific category. For example if customer clicks vintage rings category , the customer get the emails related to rin Lire la suite

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LouiseHare

Contributeur de premier rang | Partenaire solutions

Novembre 12, 2024

Hi @godofprogrammer , Do you have any enterprise hubs? If so, you could do this using custom events (more information here ). The custom...Lire la suite

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