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VLibersat
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Member since ‎Jan 31, 2024
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Valerie Libersat

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VLibersat
Participant
March 12, 2025
Reply to Calculated field showing total open and closed tickets on company
Hi @KTownsend , could you help with the formula for the calculated company property? I don't seem to be able to insert any properties from the Tick...read more
VLibersat
Participant
January 30, 2025
Reply to Share NPS data
This is brilliant, thank you!
VLibersat
Participant
January 09, 2025
Reply to @ mention in Helpdesk
@Jnix284 I understand what you are saying. That works, thank you!
VLibersat
Participant
January 09, 2025
Reply to @ mention in Helpdesk
Hey @Jnix284 thanks for gettign back to me! Do you mean closing the ticket will remove the mention notification in the queue? Thanks!
Solved
VLibersat on January 09, 2025
@ mention in Helpdesk
Hello all, I have been using the @mention in Helpdesk to communicate with my team about those specific tickets. I never realized that the tickets with a mention are not being removed from the @ mention queue even after being closed. This cr read more
Reply Discussion Enterprise Tickets Workaround
0 upvote
5 Replies
VLibersat
Participant
March 27, 2024
Reply to NPS score as a tile in DB
@Shadab_Khan thanks for sharing how you're handling! I might copy your initiative one day, if we get to that point. For now, I'll do without a ...read more
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