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VickySilvestro
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Member since ‎Sep 7, 2018
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Vicky Zhao-Silvestro

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basil on August 25, 2019
Automatically Assign Conversations to Custom Hubspot Owner, based on availability
Right now we can automatically assign incomign email conversations to Contact owner a specific team or list of users In our company, the contact owners are from the sales team. So we have a custom owner property for the support contact owner. H read more
Reply Idea Conversations
92 upvotes
27 Replies
VickySilvestro
Participant
June 21, 2021
Yes. I also need to assign conversations to a rep base on an owner property
VickySilvestro on November 19, 2019
The Chat Report
Currently, the chat volume report is based on the total number of conversations. However, the conversations are counted based on some type of trigger, instead of a real conversation between either the Rep and the customer or the Bot and the custome read more
Reply Idea Conversations
2 upvotes
2 Replies
agirard on August 31, 2018
Ask Us Anything About Service Hub Updates @ INBOUND 2018
UPDATE: Thank you for participating in the INBOUND 2018 Sales Hub AMA. This AMA is now closed. If you have any additional questions, feel free to reach out on the Service Hub Forum . Next week at INBOUND, HubSpot will launch a number of read more
Reply Discussion
0 upvote
24 Replies
VickySilvestro
Participant
September 21, 2018
Thank you!
agirard on August 31, 2018
Ask Us Anything About Service Hub Updates @ INBOUND 2018
UPDATE: Thank you for participating in the INBOUND 2018 Sales Hub AMA. This AMA is now closed. If you have any additional questions, feel free to reach out on the Service Hub Forum . Next week at INBOUND, HubSpot will launch a number of read more
Reply Discussion
0 upvote
24 Replies
VickySilvestro
Participant
September 21, 2018
Thank you!
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