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Fredrikhoglind
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Member since ‎Sep 7, 2018
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Fredrik Höglind

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Activity

JonnyT on June 27, 2018
Customize Ticket Properties based on Pipeline
We work with several different pipelines of HubSpot service tickets. We would like to set the default for displayed ticket properties based on the pipeline we're working with. For instance, we want to see our custom "Serial Number" field in our RM read more
Reply Idea Tickets
178 upvotes
62 Replies
Fredrikhoglind
Participant
October 04, 2021
+1
Brandonbaker on September 17, 2018
Multiple Knowledge Bases
The ability to create more than one Knowledgebase. Similar to having multiple conversation inboxes or ticket pipelines. This allows for knowledgebase segmentation. Could be for Internal Vs External or Client Vs Prospect (Sales Vs Support) read more
Reply Idea Knowledge Base
760 upvotes
214 Replies
Fredrikhoglind
Participant
September 14, 2021
Any news on this? We need this for multi brand/product knowlegebase. @Snaedis
Brycelbrewer on October 05, 2018
Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
Reply Idea Knowledge Base
40 upvotes
27 Replies
Fredrikhoglind
Participant
December 18, 2019
Awsome, i would like access to Beta. HubID is 3968094
Andreas on September 19, 2018
Dependent fields in Service Support forms
I'd like to have the option of creating dependent fields in Support Forms. This is a "must have" if the support form will bring any value to us. I really hope this function becomes available sooner rather than later 🙂 It would also be benefic read more
Reply Idea Forms Tickets
49 upvotes
20 Replies
Fredrikhoglind
Participant
December 16, 2019
Please, we need this so bad.
Brycelbrewer on October 05, 2018
Adding Tags to Knowledge Base for better search functionality
It would be useful to add either hidden or visible tags to Knowledge Base Articles to ensure that they show up when searched. Some people use terminology that we don't typically use or promote but we want them to be able to find the correct posts. read more
Reply Idea Knowledge Base
40 upvotes
27 Replies
Fredrikhoglind
Participant
December 18, 2019
Awsome, i would like access to Beta. HubID is 3968094
simonsmith on June 07, 2018
Allow for private knowledge base articles
While we want most knowledge base articles to be public, there are some we want to keep private so that only our customer service representatives can view them. For example, a customer might ask a question that's sensitive, and we want to have an ar read more
Reply Idea Knowledge Base
118 upvotes
31 Replies
Fredrikhoglind
Participant
November 28, 2019
@goconnor i would like to input some fedback reagarding the private KB articles. the private knowledge base article is for the service team to be...read more
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