Profile

JoshVe
Contributor
Member since ‎Jan 30, 2024
Message
  • solutions
    1
  • Replies
    38
  • Upvotes Given
    15
  • Upvotes Received
    8
  • Ideas
    0

about

Please sign in to the Community or get HubSpot free to view user profiles

Following

    Friends list is empty

Shay Velich

This user hasn't created a bio yet. Edit your own profile here!

Activity

JoshVe
Contributor
January 21, 2025
Reply to Quantify Email communications to tickets
I am sure there are many ways, however i don't know how to set them up. Ideally i will have a dashboard report that shows a brake down of Clie...read more
JoshVe
Contributor
January 21, 2025
Reply to Quantify Email communications to tickets
Thanks Karsten, what a fast reply Kudos I am not sure how to use the information provided to understand this end result. Maybe something that ...read more
JoshVe on January 21, 2025
Quantify Email communications to tickets
We are trying to better understand the volume of customer emails and tickets to identify clients with special needs. I am unsure of the best approach since some tickets take longer to resolve than others. Ultimately, I want to establish a method read more
Reply Discussion Connected Email Tickets
1 upvote
4 Replies
JoshVe
Contributor
January 10, 2025
Reply to Best Practices for Managing Reopened Support Tickets
Thanks you very much for the information, i am cheking this as we speak. with the hope for more feedback from the community
Solved
JoshVe on January 08, 2025
Best Practices for Managing Reopened Support Tickets
Hey Community, I’d appreciate your guidance on best practices for managing reopened support tickets in a way that balances excellent customer experience with accurate tracking of SLA and resolution metrics. Current Workflow: Our clients can open read more
Reply Discussion Best Practices
1 upvote
3 Replies
JoshVe
Contributor
January 03, 2025
Reply to Email Notification for Ticket Volume vs Time
sorry still can't find the greater than or equal to 4 AND clients are within onboarding.
View latest posts
Bookmark content for quick access to your most helpful threads.
Get started
Everyone has to start somewhere! Why not kick-start your journey by telling us a bit more about your interests.
Introduce yourself

Following

Connecting with fellow members is one of the best ways to get the most out of your experience. Here are some folks to get you started.
Community Badges

My Groups

Find your people by joining Groups based on shared interests. Check out some of our current faves, and feel free to
  • badge
    Content Marketing

    A place for content marketers to share ideas, learn, network, and be inspired.

  • badge
    Social Media

    A place for social media professionals to share ideas, learn, network, and be inspired.