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sd_elm
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Member since ‎Sep 6, 2018
  • solutions
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  • Replies
    2
  • Upvotes Given
    11
  • Upvotes Received
    215
  • Ideas
    3

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Stephen DoRego

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Activity

RashaAbdAllah on January 12, 2019
I think we need to add a feature to stop automatic adding the attachments from the received emails so any user should be able to enable or disable this option.
42 upvotes
18 Replies
Participant
February 19, 2019
Agreed. So many of our clients have images as part of their email signatures, resulting in the contact and company records getting cluttered with unn...read more
sd_elm on January 15, 2019
When creating a new ticket, users are prompted to add timeline activity from [company and contact] to the ticket for the last x # of days. Currently it is defaulted to checked. We would like to see a setting that allows this to be unchecked by defau read more
31 upvotes
12 Replies
sd_elm on January 04, 2019
Our organization utilizes the auto create ticket for new email messages to help manage trends and reporting. While there are some canned reports for live chats, it is difficult to gleam WHY clients are chatting. To help rectify that, for now I have read more
114 upvotes
30 Replies
nikkiv on October 04, 2018
There is no sound notification when a new chat comes in. We are only getting a sound notification once someone has responded to the chat. This is very ineffective and it's causing us to miss chats.
46 upvotes
15 Replies
Participant
January 04, 2019
We have turned on all desktop, floating and other notifications for chat messages, and when the browser window is active not all chat incoming messag...read more
nikkiv on October 04, 2018
There is no sound notification when a new chat comes in. We are only getting a sound notification once someone has responded to the chat. This is very ineffective and it's causing us to miss chats.
46 upvotes
15 Replies
Participant
January 04, 2019
We have turned on all desktop, floating and other notifications for chat messages, and when the browser window is active not all chat incoming messag...read more
smartinez on August 28, 2018
We need some type of forwarding tool in hubspots inbox so we can send emails to different departments within out company. Currently we are unable to change who the email is being sent to when replying.
233 upvotes
102 Replies
Participant
November 09, 2018
We need this too! Forward from the conversations tab as well as forward to a contact inside a Ticket. I can Cc or Bcc others, but the original To re...read more
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